📦 Return Eligibility Policy

Merchandise must be in the same condition that you received it:

• Unworn & unused
• All original tags attached
• Original packaging included (plastic bags, suit hangers, etc.)

⚠️ Do not use packaging that does not properly fit your return. Items received in damaged or unsatisfactory condition may not qualify for a refund.

🚫 Shirts with opened packaging cannot be returned, even if opened only to try on. Shirts returned with opened packaging will not be refunded or returned.

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📏 Sizing, Fit & Exchanges

Fit may vary slightly between styles, collections, and production runs. If your item doesn’t fit as expected, we are happy to offer an exchange for a different size or style.

We regularly make small improvements to our fabrics, linings, and details, so the item you receive may vary slightly from the photos shown.

📮 Return shipping costs are always the customer’s responsibility.

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🔁 Restocking Fees

• Excessive returns may incur a 5% restocking fee.
• Returns that do not meet conditions may be refused or incur up to a 50% restocking fee.

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Return Shipping Requirements

All returns must be mailed back to our warehouse.

We do not accept in-person or drop-off returns.

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Retail Store Policy

His Place retail stores are not affiliated with thehisplace.com and cannot accept online returns or exchanges.

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Seasonal Sale Policy

Seasonal sale items are Final Sale. Black Friday deals are final sale.

We do not offer:

• Returns
• Exchanges
• Sale price matching

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Gift Card Policy

• E-Gift Cards and Gift Cards are Final Sale & non-refundable.
• Online use only.
• Cannot be used on sale or promotional items.

 

If you used a 10% discount and need an exchange, we will honor the same discounted price.

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Return Methods

🧾Pre-Paid Return Label

Return labels are available for a flat rate of $14.99, or $21.99 for West Coast customers.

Select “Pre-Paid Label” in the returns portal to receive instructions by email.

🌍 International Returns

International customers must ship returns using their own return label.

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Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

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Refund Processing

Please allow up to 2 weeks for your return to be processed after it arrives at our warehouse.

During holiday seasons, processing times may be longer.

Please allow a few extra days for your refund to appear on your bank statement.

Shipping fees are non-refundable.